Virgin Media Community

[ML23]

Got my hub 3 setup in modem mode. Connected to google nest wifi router. The issue is it keeps dropping speed to between 80 and 95mbps. I have 350 on volt so normally it’s over 500. 
I’ve got 2 nest routers one as a router the other set as a point and I’ve even tried swapping them round to see if the issue is with the nest router, but same for both. I reset the virgin hub 3 and within 2 days it drops to 80mbps. Then I reset and it goes back to 500. I’ve tried contacting support, but they just get me to rest and we go round in circles. Anyone else experienced issues with the hub 3 in modem mode? 

[carl_pearce]

It sounds like the connection between the HUB and Google Nest is dropping from 1Gbps to 100Mbps.

Is it a direct wired connection between the two devices (No power line adapters in between)?

Could you try a new Ethernet cable between the HUB and Google Nest?

[Ashleigh_C]

Hi there @ML23 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced these issues with your services, can I ask if you have these speeds issues when the Hub is in router mode? 

Thank you. 

[ML23]

Hi thanks for the help. I’ve tried different router connected to modem and now like you recommended, I’ve tried different cable between hub 3 and router. All was good for a few days then it’s switched to 87mbps this morning when tested. I’ve restarted the hub 3 again and it’s back to 523mbps. I think it must be the router at fault. I’ve had the google nest with hub 3 in modem setup for a few years and had no issues until the last few months. Is there an easy way to get a new router as I’ve had this one around 6 years now?

[John_GS]

Hi @ML23 

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂