Virgin Media Community

[Moriturus]

Hi. Im fresh user of Virgin Broadband and I can say that my "relation" with Virgin router are not so good. I think this small black box have some bad feelings to me 🙂

From start I have issues with stability of connection. Speed was (and still is) good, but router is more delicate then egg. Any movement with cable, router, connecting/disconnecting network cables - can put it into state.. hm.. something between restart and loading default settings. Throw a coin and you can find results. Also restart are looong (comparing to routers used by e.g.BT) Sometimes it taking up to 20min before router decide to start all services.
After first two weeks and putting some "DMZ zone" for any movement around router all issues was gone. Until last few days I found new issue. Router is restarting after midnight. Each day.

I try find solution in network but on each post fist respond is - put some logs. So I will start with them:

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	203000000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	2	38	256 qam	9
2	139000000	-3.2	37	256 qam	1
3	147000000	-1.4	37	256 qam	2
4	155000000	-0.5	38	256 qam	3
5	163000000	-1.7	38	256 qam	4
6	171000000	-0.2	38	256 qam	5
7	179000000	1.5	40	256 qam	6
8	187000000	-0.7	38	256 qam	7
9	195000000	-1	38	256 qam	8
10	211000000	2.4	38	256 qam	10
11	219000000	-1.2	38	256 qam	11
12	227000000	-1	38	256 qam	12
13	235000000	3.5	38	256 qam	13
14	243000000	3.5	38	256 qam	14
15	251000000	-0.5	38	256 qam	15
16	259000000	-0.2	38	256 qam	16
17	267000000	4.9	38	256 qam	17
18	275000000	5.5	38	256 qam	18
19	283000000	0.7	38	256 qam	19
20	291000000	0	38	256 qam	20
21	299000000	4.3	38	256 qam	21
22	307000000	5.4	38	256 qam	22
23	315000000	2	38	256 qam	23
24	323000000	0.2	38	256 qam	24

Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	5	0
2	Locked	37.6	53	0
3	Locked	37.6	10	0
4	Locked	38.9	4	0
5	Locked	38.9	10	0
6	Locked	38.6	4	0
7	Locked	40.3	1	0
8	Locked	38.9	12	0
9	Locked	38.9	24	0
10	Locked	38.9	19	0
11	Locked	38.6	22	0
12	Locked	38.9	11	0
13	Locked	38.9	6	0
14	Locked	38.9	2	0
15	Locked	38.6	24	0
16	Locked	38.6	19	0
17	Locked	38.6	22	0
18	Locked	38.6	13	0
19	Locked	38.6	26	0
20	Locked	38.9	20	0
21	Locked	38.6	9	0
22	Locked	38.6	1	0
23	Locked	38.6	18	0
24	Locked	38.9	32	0

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	60300000	51	5120	64 qam	1
Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0

General Configuration
Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt053-b.cm
Primary Downstream Service Flow
SFID	24942
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0
Primary Upstream Service Flow
SFID	24941
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Network Log
Time	Priority	Description
20/01/2021 00:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 00:12	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 00:12	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 00:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 00:38	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 00:38	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 00:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 00:17	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 00:17	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 01:04	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 00:49	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 00:49	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 00:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 00:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 00:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 00:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 00:32	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 00:32	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 00:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 00:15	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Also I think I need to add information that when I move to this house - Virgin decided that home have active connection and I dont need engineer visit. 
When I connecting router I found old box from Telewest Broadband company. Cable is cable and port is port so self-installation was possible. Then all fun with router started. 

Can anyone from community can read that information and put some light on this case? I dont want to call to Virgin Help if there is something trivial on my network what I can fix by e.g. replacing cable or power extension or increase "DMZ zone" 😛

[Moriturus]

Also I create BQM as I see its very popular here 

My Broadband Ping

[carl_pearce · Accepted solution]

Your downstream power levels are all over the place. They should be pretty consistent.

You also only have one upstream channel when you should have at least two (four in most areas).

[gary_dexter · Accepted solution]

And you’ll need an engineer to rectify 

[Moriturus]

Thank you for respond. 
Now is question - do with that info (logs from router) I can report fault or I need get ready with my wallet for some bill for engineer visit?

[carl_pearce]

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@Moriturus wrote:

Thank you for respond. 
Now is question - do with that info (logs from router) I can report fault or I need get ready with my wallet for some bill for engineer visit?

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There will be no charge for a call-out.

It's a problem with VM's infrastructure.