Hi. Im fresh user of Virgin Broadband and I can say that my "relation" with Virgin router are not so good. I think this small black box have some bad feelings to me 🙂
From start I have issues with stability of connection. Speed was (and still is) good, but router is more delicate then egg. Any movement with cable, router, connecting/disconnecting network cables - can put it into state.. hm.. something between restart and loading default settings. Throw a coin and you can find results. Also restart are looong (comparing to routers used by e.g.BT) Sometimes it taking up to 20min before router decide to start all services.
After first two weeks and putting some "DMZ zone" for any movement around router all issues was gone. Until last few days I found new issue. Router is restarting after midnight. Each day.
I try find solution in network but on each post fist respond is - put some logs. So I will start with them:
Cable Modem Status |
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online | |
Downstream bonded channels | | | | | |
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 2 | 38 | 256 qam | 9 |
2 | 139000000 | -3.2 | 37 | 256 qam | 1 |
3 | 147000000 | -1.4 | 37 | 256 qam | 2 |
4 | 155000000 | -0.5 | 38 | 256 qam | 3 |
5 | 163000000 | -1.7 | 38 | 256 qam | 4 |
6 | 171000000 | -0.2 | 38 | 256 qam | 5 |
7 | 179000000 | 1.5 | 40 | 256 qam | 6 |
8 | 187000000 | -0.7 | 38 | 256 qam | 7 |
9 | 195000000 | -1 | 38 | 256 qam | 8 |
10 | 211000000 | 2.4 | 38 | 256 qam | 10 |
11 | 219000000 | -1.2 | 38 | 256 qam | 11 |
12 | 227000000 | -1 | 38 | 256 qam | 12 |
13 | 235000000 | 3.5 | 38 | 256 qam | 13 |
14 | 243000000 | 3.5 | 38 | 256 qam | 14 |
15 | 251000000 | -0.5 | 38 | 256 qam | 15 |
16 | 259000000 | -0.2 | 38 | 256 qam | 16 |
17 | 267000000 | 4.9 | 38 | 256 qam | 17 |
18 | 275000000 | 5.5 | 38 | 256 qam | 18 |
19 | 283000000 | 0.7 | 38 | 256 qam | 19 |
20 | 291000000 | 0 | 38 | 256 qam | 20 |
21 | 299000000 | 4.3 | 38 | 256 qam | 21 |
22 | 307000000 | 5.4 | 38 | 256 qam | 22 |
23 | 315000000 | 2 | 38 | 256 qam | 23 |
24 | 323000000 | 0.2 | 38 | 256 qam | 24 |
Downstream bonded channels | | | | |
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 37.6 | 53 | 0 |
3 | Locked | 37.6 | 10 | 0 |
4 | Locked | 38.9 | 4 | 0 |
5 | Locked | 38.9 | 10 | 0 |
6 | Locked | 38.6 | 4 | 0 |
7 | Locked | 40.3 | 1 | 0 |
8 | Locked | 38.9 | 12 | 0 |
9 | Locked | 38.9 | 24 | 0 |
10 | Locked | 38.9 | 19 | 0 |
11 | Locked | 38.6 | 22 | 0 |
12 | Locked | 38.9 | 11 | 0 |
13 | Locked | 38.9 | 6 | 0 |
14 | Locked | 38.9 | 2 | 0 |
15 | Locked | 38.6 | 24 | 0 |
16 | Locked | 38.6 | 19 | 0 |
17 | Locked | 38.6 | 22 | 0 |
18 | Locked | 38.6 | 13 | 0 |
19 | Locked | 38.6 | 26 | 0 |
20 | Locked | 38.9 | 20 | 0 |
21 | Locked | 38.6 | 9 | 0 |
22 | Locked | 38.6 | 1 | 0 |
23 | Locked | 38.6 | 18 | 0 |
24 | Locked | 38.9 | 32 | 0 |
Upstream bonded channels | | | | | |
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 51 | 5120 | 64 qam | 1 |
| | | | | |
| | | | | |
Upstream bonded channels | | | | | |
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration | |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053-b.cm |
| |
| |
Primary Downstream Service Flow | |
SFID | 24942 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
| |
| |
Primary Upstream Service Flow | |
SFID | 24941 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Network Log | | |
Time | Priority | Description |
20/01/2021 00:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2021 00:12 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2021 00:12 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/01/2021 00:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/01/2021 00:38 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/01/2021 00:38 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/01/2021 00:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/01/2021 00:17 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/01/2021 00:17 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/01/2021 01:04 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/01/2021 00:49 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/01/2021 00:49 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/01/2021 00:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2021 00:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2021 00:33 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2021 00:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2021 00:32 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2021 00:32 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2021 00:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2021 00:15 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Also I think I need to add information that when I move to this house - Virgin decided that home have active connection and I dont need engineer visit.
When I connecting router I found old box from Telewest Broadband company. Cable is cable and port is port so self-installation was possible. Then all fun with router started.
Can anyone from community can read that information and put some light on this case? I dont want to call to Virgin Help if there is something trivial on my network what I can fix by e.g. replacing cable or power extension or increase "DMZ zone" 😛