Im seeing quite substantial packetloss and latency in my connection even though the service check is not picking up any issues in my area.
Peaking at over 34% packet loss with a an average of 11% over the last hour with latency averaging 101ms
I am running my SuperHub3 in modem mode
Any suggestions on how to resolve this would be greatly appreciated. As it is really impacting Working from home with Video Meetings.
Having seen some other forum posts ive attached some more information
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Primary Downstream Service Flow
Primary Upstream Service Flow
There'a a problem on upstream channel 1. Unless there is an area fault a tech should be sent round.
HI JeromeIfill, sorry to hear bout the issues you have been having with the connection. Can you confirm that you are still having issues?! ^Chris
I called the customer service line, and they have sent out a new hub. I am configuring it today and will be monitoring the issue. I will post an update once i have an answer.