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RayGiffen
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Router not working

a month ago

My router/hub has stopped working. Not powering up. Have changed fuse, tried reset.

cannot access landline or wifi and cannot access online help.

really poor.

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Adduxi
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Re: Router not working

a month ago

As this is a Community forum, the response times from a VM Mod may be a few days.

It would be best to phone in if you need an urgent response.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
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Re: Router not working

4 weeks ago

Hi there @RayGiffen 

 

Thank you so much for your post and welcome back to the forums, it's great to have you her.

 

I am so sorry to hear that you have faced this issue with your Hub and thank you to Adduxi for their help and advise so far. Can I ask if you have been able to speak to the teams to resolve this? 

 

Thank you.

Ash_C
Forum Team



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