on 21-02-2023 16:55
My router/hub has stopped working. Not powering up. Have changed fuse, tried reset.
cannot access landline or wifi and cannot access online help.
really poor.
Answered! Go to Answer
on 21-02-2023 17:19
As this is a Community forum, the response times from a VM Mod may be a few days.
It would be best to phone in if you need an urgent response.
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on 21-02-2023 17:19
As this is a Community forum, the response times from a VM Mod may be a few days.
It would be best to phone in if you need an urgent response.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-02-2023 08:04
Hi there @RayGiffen
Thank you so much for your post and welcome back to the forums, it's great to have you her.
I am so sorry to hear that you have faced this issue with your Hub and thank you to Adduxi for their help and advise so far. Can I ask if you have been able to speak to the teams to resolve this?
Thank you.