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Router not arrived and no account number

Joining in

Our router has not arrived and can't get anywhere on the phone with out an account number. Called a number of times and account can't be found with post code or email  


Very Insightful Person
Very Insightful Person

Hi @Maxg13 

You should receive an sms from yodel with delivery details.

Have you tried calling the pre-installs team on 0800 052 1734? They should be able to update you,

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi @Maxg13 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more