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Router moved and now WiFi not working

jmccall
Joining in

Hello

To enable our phones to keep working an engineer recently visited us and moved our hub 3 downstairs. The issue is that the computer is at the opposite end of the house upstairs and now has no Wi-Fi signal. I have read about extenders on the virgin media website and wonder how do I access these? It's a desktop PC so can't be moved.

Thanks

Jan

4 REPLIES 4

legacy1
Alessandro Volta

Solve one problem up comes another...

You can get better wifi from the hub in modem mode by this router

https://www.amazon.co.uk/ZYXEL-SOHO-NBG7510-AX1800-ROUTER/dp/B09XJ7PHWZ/ref=sr_1_6?crid=1GW0SE7IFB83...

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Lee_R
Forum Team
Forum Team

Hi @jmccall thanks for posting.

Sorry to hear that your WiFi range has been impacted by relocating your hub.  Normally we'd ask you to download our connect app, do a WiFi health check of your property and it would ultimately (if required) enable you to order a WiFi pod.  However, as you've reached out to us, I am going to send you a private message, as I'd love to help you resolve your issue. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

jbrennand
Very Insightful Person
Very Insightful Person

see this..

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Lee_R
Forum Team
Forum Team

Hi @jmccall, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R