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Router lights

Adamdew93
Joining in

on ‎26-11-2022 19:45

So recently Virgin has been down in my area, and my router was flashing red, but now since its all back up in the area, my router flashes red, and then a yellowish colour for over an hour, anybody know what this could mean or had anything similar?

Any advice would be greatly appreciated. 

Thanks 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎26-11-2022 20:51

What model of hub is it? You could try a pin hole reset, if no luck check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Adamdew93
Joining in
In response to Tudor

on ‎26-11-2022 21:11

Apologies I missed that off , it's the hub 5, unfortunately I tried the pin hole reset and there seemed to be no improvement unfortunately 

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Martin_N
Forum Team
Forum Team
In response to Adamdew93

on ‎29-11-2022 08:35

Hi Adamdew93,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your the lights on your hub. 

We can certainly take a look into that for you. 

I will private message you now so I can get your details. 

^Martin

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