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Router keeps resetting every few minutes

My router keeps constantly resetting itself. This knocks out all WiFi connected devices in my house. 

I've tried to call to report this and ask for support but after a few different menus I was told the call centre is closed and the call disconnected.

As I'm currently working from home this is having a massive impact on me. 

I have tried everything suggestes in the online help  including resets but nothing is working.

Does anyone know how to fix this or get in touch with someone at Virgin that can support me? I'm feeling very frustrated at the minute.


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Alessandro Volta
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Re: Router keeps resetting every few minutes

First and easiest thing to do is use ethernet cable connections where possible.

Secondly is the Hub actually resetting ?

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …


Can you set up a Broadband Quality Monitor (BQM) at - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.



Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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