Menu
Reply
  • 1
  • 0
  • 0
elfy_p
Joining in
146 Views
Message 1 of 2
Flag for a moderator

Router keeps dropping connection

I have an old v1 Superhub and it keeps dropping the internet connection while still showing as connected, and then coming back after a minute or so. Sometimes I have to disconnect and reconnect to get the connection to come back on. I've had this superhub for quite a few years and this has only been happening in the last few months, is there anything that can be done about this?

0 Kudos
Reply
  • 11.49K
  • 501
  • 748
Forum Team (Retired) Josh_RW
Forum Team (Retired)
120 Views
Message 2 of 2
Flag for a moderator

Re: Router keeps dropping connection

Hi elfy_p,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've run some checks on your equipment and I've picked up an issue with your upstream power levels that are likely causing the dropouts you're experiencing. I'd like to send a technician to check this out for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply