I really need some help. Up to 3 to 4 times a day my router knocks off-line. I generally see this has happened as my v6 box shows two broken arrows in white pointing in opposite directions and i have no wifi access. Any v6 is connected via ethernet.
There is no set time of day. Some times i get up in the morning and it’s off line even though no one has used a device all night. When it happens i lose services like netflix.
I tried to take the dynamic wifi function off the router and now my connected oven will not reconnect to it.
Virgin have attended 3 times. I have had 2 replacement hubs and all my wires replaced. They now refuse to attend again (clearly think i am making it up)
Ang ideas? Should i just buy my own router? if so which one?
If you believe/know that wired connections are ok - is that correct on a computer/laptop connected on ethernet cable? - and you have had several Hubs - the problem lays elsewhere.
So can you try this to see if anything obvious shows up.
----- First do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any splitters/attenuators/etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.
Then do a Hub “pinhole reset” - disconnect any ethernet cables and with the Hub "switched on" throughout, press pin in firmly with paper clip/SIM tray tool and hold it there for 60 seconds – release the pin then leave it 10’ to stabilise. But, make sure the 2 passwords on the Hub sticker are still there and legible first !
Then Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button a second time).
Also, in the meantime, if you haven’t already, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” (as per instructions on the TB website) when you have the first 24h period.
You are missing another table of downstream data - can you post that.
Also set up a BQM (like in Roger's sig.) - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” (as per instructions on the TB website) when you have the first 24h period.
Hi gster1977, thanks for posting and welcome to our community.
I am sorry that you're experiencing frequent drop outs. I'd like to take a closer look. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Does anyone know how to copy a pic of the broadband monitor? If these issues are in relation to a wifi device knocking my router offline, can anyone recommend a router that I could buy that would be more stable than the one provided by virgin media?