Router flashing red

[Edmund2194]

I just got a new virgin media broadband installed to my property but still no internet and router is flashing red. I have tried to check if theres any loose cable but still no signal. What do i do?

[Daniel_Et]

Hi @Edmund2194 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

What type of Hub do you have? Also, is the service status checker detecting an area fault? You can access that by clicking here. 

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel

[Edmund2194]

No fault on the area and its Hub 5. 

[John_GS]

Hi @Edmund2194 

Thanks for coming back to the thread.

I can see you have spoke to the team and booked a tech visit in.

Please let us know how the visit goes.

Best wishes.

[Edmund2194]

Yea but problem sorted now. How do i cancel the engineer as it doesnt show up on my appointments?

[Paul_DN]

Hi Edmund2194,

Thank you for reaching back out, I was able to locate you on our system with the details we have for you and it looks like you have spoken to us, if this isn't the case and you do still need our assistance, please do not hesitate to reach back out.

Regards

Paul.