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Router broken

I’ve been having problems with internet all day, reset the router, plugged and unplugged it, but continuously there was no internet. Last attempt to reboot the router, I pressed on the little power switch on the hub that is directly under the power cable, it made a loud click and since then the router no longer works. I’ve tried to turn the switch on but it seems there’s no resistance to the switch anymore and the router is completely dead. I even changed the amp in the power socket to see if it had tripped by any chance. Automated voice call was supposed to send out a message with details of how to contact someone to get me some help, but that never arrived either. Please help, how can it be fixed or how do I get a replacement for it? Many thanks. 

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Re: Router broken

Text VM on 07533051809 8am - 8pm Monday to Friday, 8am - 5pm weekends.

Explain your issue and they will send out a new router.

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Re: Router broken

Thank you! Will do it in the morning 👍

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Re: Router broken

Hi Krissy1, thanks for posting and welcome to our community.

I am sorry you're having issues with your hub.  Have you successfully got through to our messenger team and ordered a new one?  If not, I can take a look into this for you?

Regards


Lee_R

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Re: Router broken

Thanks, Lee,

Router will arrive on Tuesday! All sorted! Thank you! 

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Re: Router broken

I am sorry you've got to go without your service up to then Krissy1 

Please do keep us updated.

Regards

 

Lee

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