Menu
Reply
Scouserob90
  • 14
  • 0
  • 0
Joining in
235 Views
Message 1 of 29
Flag for a moderator

Router WiFi intermittent

Got Hub 3 followed all steps but WiFi drops in and out of Internet access router doesn't flash happens across 4 devices and work from home tried hard reset nothing works been told if it's to be replaced gotta post on here 👍

0 Kudos
Reply
Anonymous
Not applicable
231 Views
Message 2 of 29
Flag for a moderator

Re: Router WiFi intermittent

what is the connection like wired?
0 Kudos
Reply
Scouserob90
  • 14
  • 0
  • 0
Joining in
215 Views
Message 3 of 29
Flag for a moderator

Re: Router WiFi intermittent

Cant connect wired due to location or router its right behind tv and that even looses connection throughout the day

0 Kudos
Reply
lotharmat
  • 838
  • 56
  • 119
Well-informed
181 Views
Message 4 of 29
Flag for a moderator

Re: Router WiFi intermittent

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
Scouserob90
  • 14
  • 0
  • 0
Joining in
95 Views
Message 5 of 29
Flag for a moderator

Re: Router WiFi intermittent

no idea how to do this but everything points to it being the router failing

0 Kudos
Reply
gary_dexter
  • 30.36K
  • 1.88K
  • 4.04K
Alessandro Volta
91 Views
Message 6 of 29
Flag for a moderator

Re: Router WiFi intermittent

The instructions are above...

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Scouserob90
  • 14
  • 0
  • 0
Joining in
82 Views
Message 7 of 29
Flag for a moderator

Re: Router WiFi intermittent

Time Priority Description
26/04/2021 09:32:10 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:32:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:32:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:32:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:32:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:21:40 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:21:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 09:20:38 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:54:11 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:54:7 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:51:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:46:57 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:46:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:46:52 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 07:46:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 04:07:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 04:07:18 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 04:07:18 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 04:07:8 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 04:07:8 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
gary_dexter
  • 30.36K
  • 1.88K
  • 4.04K
Alessandro Volta
75 Views
Message 8 of 29
Flag for a moderator

Re: Router WiFi intermittent

And the other logs?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Scouserob90
  • 14
  • 0
  • 0
Joining in
72 Views
Message 9 of 29
Flag for a moderator

Re: Router WiFi intermittent

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500000.738256 qam9
22107500000.738256 qam10
32187500000.738256 qam11
42267500000.738256 qam12
52347500000.738256 qam13
62427500000.538256 qam14
72507500000.738256 qam15
82587500000.538256 qam16
92667500000.538256 qam17
102747500000.538256 qam18
112827500000.738256 qam19
122907500000.938256 qam20
132987500001.437256 qam21
143067500001.538256 qam22
153147500001.538256 qam23
163227500001.438256 qam24
173307500001.538256 qam25
183387500001.538256 qam26
193467500001.438256 qam27
203547500001.538256 qam28
213627500001.538256 qam29
223707500001.538256 qam30
233787500001.538256 qam31
243867500001.538256 qam32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6170520032139627
2Locked38.95478073842401
3Locked38.9193233841363567
4Locked38.99980010997450
5Locked38.93901275749997
6Locked38.9830595515240
7Locked38.9509489530047
8Locked38.91690212494753
9Locked38.93713841491401
10Locked38.65637260552647
11Locked38.612761953439164
12Locked38.615427112368312
13Locked37.33388910829192517
14Locked38.97055634308195
15Locked38.61068785351183
16Locked38.6358381443811
17Locked38.9382567474602
18Locked38.9602313550478
19Locked38.9272412530993
20Locked38.9290530458968
21Locked38.6309343467312
22Locked38.6264235505723
23Locked38.9233498362510
24Locked38.9236907

312730

 

0 Kudos
Reply
Zach_R
  • 416
  • 15
  • 32
Forum Team
Forum Team
71 Views
Message 10 of 29
Flag for a moderator

Re: Router WiFi intermittent

Hi @Scouserob90,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear you're facing some connection issues lately. Have you been able to set up a Broadband Quality Monitor as @lotharmat has suggested earlier in this thread?
 

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply