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Router Rebooting

Hi, 

My router keeps on rebooting by itself, every 2 - 4 hrs randomly. Is there any chance that this may be related to configuration rather than a hardware issue? Its not the latest router but the 2ac version.

Any assistance is appreciated. 

Thanks

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Re: Router Rebooting

Hi can you PM me your details and i`ll check this out for you

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Router Rebooting

Hi

Sorry to hear you're having this problem and hopefully I can help you. Its could be a signal problem so if you can tap into the hub and run a diagnostic check. Its also possible the hub itself needs updating. If you download the virgin media connect app you can speak with VM on chat and book an engineer. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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