Router Blocking Specific Sites/Email

[tom_cv11]

I contract with ()simply Hosting & Servers for a 10 domain name server that provides me with a number of email accounts for different business and personal use. Have been with VM for a number of years and never had a single problem with any of these domains and email Inboxes. 48 hours ago I encountered a situation whereby I could not receive email, browse any of the relevant websites, connect via FTP services or puTTY. I have established that I can visit a number of "other" websites and by connecting via a neighbours TalkTalk router can access my own domain websites and retrieve my email. Have disabled antivirus protection and been unable to connect via VM network/router and believe that configuration of my router does not incorporate anything that I can see would cause such specific problems. In all cases it seems that connectivity is subject to "time out". The following is the traceroute result for one of my domains.

Trace Statistics : traceroute to diglislockcruises.co.uk (151.236.63.28), 30 hops max, 38 byte packets
1 * * *
2 brhm-core-2a-xe-1015-0.network.virginmedia.net (62.255.32.113) 20.000 ms 10.000 ms 10.000 ms
3 * * *
4 * * *
5 * * *
6 eislou2-ic-4-ae0-0.network.virginmedia.net (62.254.59.130) 10.000 ms 20.000 ms 20.000 ms
7 the-linx.as29550.net (195.66.224.223) 30.000 ms 20.000 ms 20.000 ms
8 ae1-cr0.rdg.as29550.net (91.186.5.250) 20.000 ms 30.000 ms 20.000 ms
9 92-48-64-98.static.as29550.net (92.48.64.98) 50.000 ms 20.000 ms 20.000 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Trace complete.

I have exhausted my personal level of expertise in attempting to resolve this and get very little from VM support other than the continual advice that my router is "working as it should".

Any suggestions about what I might try next would be greatly appreciated.

[Tudor · Accepted solution]

The '***' are not a failure on the trace route only that node does not handle ICMP frame. You could try turning off websafe. Also it's possible that your VM IP is blocked at the target, you need to investigate this.

[tom_cv11]

Many thanks for contribution. ISP provided with Winmtr output and after review have advised "You will have to talk to your provider about the issue as it is on their network that the faults are occurring".

Not finding it easy being the filling in the sandwich 🙂 - especially with relatively limited expertise in this field - but I shall try and persevere.

[Ashleigh_C]

Hi there @tom_cv11

Thank you so much for your post and welcome to the community forums, it's great to have you on board. 

Also a big thank you to @Tudor for their help so far on this! 

Firstly can I ask:

• Is it all the same company/person/domain?
• Do they all come through as soon as you are not on our network?
• Are you using an email client?
• Is it the same via a client and via webmail?

Also if you are concerned the sites have been blocked you can email our web safe team to a take a look for you on websafefeedback@virginmedia.co.uk.

Thank you.