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Roaming france

My daughter has just gone to France and her phone now says emergency services only. She can't call, text or use her internet data. I have rang virgin who says her roaming is switched on and can not see the problem. Told her to remove sim and put back in again. She's done this and still not working. Really need to sort this as she's now starting to panic. Thank you anyone who can help
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Re: Roaming france

Hi Tracey9, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am very sorry to hear your daughter is having problems using the service whilst in France, I appreciate this must be quite worrying. 

 

Are you aware if she has been able to manually search for a network?  If she hasn't, is there a way you can ask her to try this for me?

If she is unsure on how to do this, let me know the handset model and I will post full instructions.

 

Let me know how you get on, 

 

Thanks 

 

 

Nat
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Re: Roaming france

Thank you. Been back in touch with virgin this morning and have just managed to sort it. Thank you for your assistance 🙂

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Re: Roaming france

Phew! 

 

That's great to hear Tracey9, hopefully now she can get on with enjoying France 🙂 

 

Let me know if you need any further help and I will be happy to assist. 

 

Have a good day, 

 

 

 

 

Nat
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