Virgin Media Community

[Itismenow]

As per the title.

Since I got a hub 4 with the 1g broadband, my ring door bell and my nest camera does not connect to my wifi.

The ring doorbell says connected with no wifi, I am sitting next to my hub 4 while trying to connect WITH the ring door bell in my hand, I have tried dozens of times, what the hell has happened.

Wifi everywhere else is so so.

My son in his bedroom has poor wifi where before it was very good.

This is a hub 4 thing, what is going on?

[Itismenow]

Also. how do I change the channel, the guide does not work.

[Itismenow]

Any ideas guys, appreciate this isn't a Ring forum but why the sudden loss of wifi?

[legacy1]

Hub don't like Ring and nest so use the hub in modem mode and get a better router with 1Gb ports.

[Itismenow]

So how does that work Virgin?? The fact that there are so many posts on here telling people to buy their own router, can a Mod help me here.

Also I have tried to sort my ring door bell while sitting next to my hub and it still does not connect!

What is going on here?

[Itismenow]

And I have just recievd an email from them, what a joke...

Hello ***

We’ve just supercharged the Hub 4 in your home with our smarter-than-ever Intelligent WiFi technology, designed to automatically sort WiFi issues for you and give you our most reliable WiFi.

Everything’s sorted for you,
so all you need to do is sit back and enjoy.

Joke!

[Itismenow]

Ok, I need someone from Virgin to contact me, my printer will not connect to my wifi, my ring door bell and my nest camera.

This all happened since I  I went to 1G broadband and this hub 4.

I need help and answers please, or do I have to go through the rigmarole of phoning you peeps?

I have seem posts where staff members have asked for account numbers in a private message as they are helping peeps, now I need help please!

[jpeg1]

If those devices were previously connected to a different router, you need to make them 'forget' their previous connections and start again with entirely new connections.

[gary_dexter]

If you want assistance from a forum rep you need to wait.

Or you can do some optimisation yourself like splitting the Wifi bands and disabling the smart optimisation etc. 

[Itismenow]

I have waited over 2 weeks fcs.

I have deleted my ring app,set up a new one, deleted the ring from 1 account and set up a new account and still nothing.

My computer is brand new and can not connect to my printer over wifi, then there is the nest one.

I do not know how to split this and that, that is why I am waiting despite flagging this post for over 2 weeks now.

My wifi has screwed my gadgets and I need WANT help!