• 4
  • 1
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

Ridiculous high ping and lag via ethernet

My 2 children have their PC's connected to our hub via ethernet and have both complained of ping between 80 and anything up to 2000

Does anyone have any ideas as to why this is happening? I've scoured the Internet and have tried for over a week to speak to someone via chat and phone but not getting any luck. Speedtest shows ping at around 15 on WiFi but online gaming is near on impossible. 

Any help or suggestions greatly appreciated 

Tags (3)
0 Kudos
  • 20.48K
  • 2.18K
  • 3.61K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Ridiculous high ping and lag via ethernet

First lets look at the connection properly,try this...

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in  (or - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos