Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ridiculous!! Disruptive internet for over a month now!!!

Natalia4
Joining in

on ‎20-12-2023 13:59

The broadband service provided by VM in the past month is terribly bad!! I have internet down almost daily for over a month now and when it’s working the signal is super slow!!! When can it be fixed please?!!! And the issue is not with my equipment or the home but it’s in the area and it’s central London!! How bad can it be! I’ll be definitely leaving this provider in January if this is not fixed until then 

0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎20-12-2023 15:20

What is being reported on the the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

goslow
Alessandro Volta

on ‎20-12-2023 15:22

Does the VM service status

https://www.virginmedia.com/help/service-status

or the automated fault line 0800 561 0061 report any known, ongoing faults in your area?

What has VM said when you have reported the issue?

Does the problem affect both wired and wireless connections via the hub at the same time or is it just a wireless issue?

Have you set up a BQM to track your connection 24/7 and identify any disconnection?

https://www.thinkbroadband.com/broadband/monitoring/quality

0 Kudos
Top