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Returning the hub back

I disconnected my internet connection back in November 2020. I asked them to sent me the return parcel but I never received it. Then I was told someone will visit to collect it but I don't think so anyone came. I called them many times and I told them that in December I'm leaving my flat and going abroad for a year so let me know what to know. They said they will send the parcel. But I waited and nothing happened. I even called them but I don't no response. Now I'm abroad I have left my flat and now I don't live there anymore. 

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