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cclutongirl
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Returning and cancelling wifi boosters

Hi there, I need to return and cancel my wifi boosters and get them removed from my account.  Can anyone advise how I do this as there is nothing on the Virgin website about how to go about doing this.

Theresa

 

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gary_dexter
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Alessandro Volta
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Re: Returning and cancelling wifi boosters

From the website:

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment


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cclutongirl
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Re: Returning and cancelling wifi boosters

Doesn't say how I go about contacting Virgin though to get the boosters removed from my contract which will then trigger the returns envelope.  This page only tells you what to do once you've got the envelope.

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gary_dexter
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Alessandro Volta
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Re: Returning and cancelling wifi boosters

Phone up and tell them you don’t need them anymore 


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Rachael_F
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Re: Returning and cancelling wifi boosters

Hi cclutongirl,

 

Thank you for getting in touch with your booster query. I'm sorry that you had trouble finding the relevant information.

 

Gary has provided the correct process and it appears that you've already been able to address this with our support teams. Do feel free to give us a shout if you have any further queries or concerns.

 

Thanks,

Rachael

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