Return a hub.

[telboy73]

Like others on this forum, I have received an email, allegedly from Virgin Media, to return a hub.

I have never heard of an Arris Hub 3. The router that I have now, is one that I have had for quite some time.

The only recent piece of equipment I have received, is the hub to phone cable, to enable the landline to operate on cable. Anything in the past, that needed to be returned, was taken by an engineer.

I can only think that Virgin Media have got me mixed up with another customer.

Appreciate some help / advice on this please, maybe a Virgin Media Rep. can help.

[Fastdax]

Same situation here also. It seems to be a common complaint. Search the forums for many other similar tales.
My new Hub 5 was delivered 4th August with return instructions that only mentioned Hub 4/5 needing to be returned and "recycle other items" which I did.
Now I'm getting demands for the Hub 3 router which has long gone.
The latest VM recycle page does mention Hub 3 ( https://www.virginmedia.com/help/return-or-recycle-equipment )
but a Wayback Machine snapshot from 9th August doesn't mention Hub 3.

https://web.archive.org/web/20230808165940/https://www.virginmedia.com/help/return-or-recycle-equipm...

So VM have changed their minds after the fact and are trying to extract money from us for following their instructions!

[jbrennand]

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@telboy73 wrote:

I have never heard of an Arris Hub 3. The router that I have now, is one that I have had for quite some time..

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What is your current Hub.  It is printed on the base sticker.  And when (approx) did you get it ?