Repull didn't happen

[Aran55336]

So we've had no internet for a week, since Sunday. An engineer booked a repull for the Saturday just gone, which no one showed up for. When I call, half the people say no one works weekends and the other half say the repull can only be done on the weekend due to it being near a busy area. They are not communicating on what's happening and I can't leave without being charged. What can I do?

[Kath_P]

Hi Aran55336, 

Thanks for coming back to us on the Community. 

I can see you are already in a private conversation with my colleague regarding this. They'll be able to update you and help further. 

Apologies for the delay that is happening. 

Thanks,