Replacing wifi hub

[spiao]

My current wifi hub (hub 3) has problem and I need to replace it. How I can order a new hub?

[jbrennand]

Call it in as a fault - free on 150 (VM line)  or 0345 454 1111 others (national rate). 

They will check the connection and Hub for any faults and probably arrange a Tech visit for you, if they find an issue.

[spiao]

Thanks jbrennand.

To be more specific about my problem, the hub shows red light, but the Internet connection is OK. So when I contacted the VM helpline, they remotely checked and found no problem. I restarted the hub several times but the red light wouldn't go away. The hub is very old, and I guess it has a fault. So I want to get a new one to replace it. Hope VM can arrange a engineer visit or send me a new hub. 

[Kain_W]

Hi spiao,

Thanks for your post and welcome to the community.

Sorry to hear that you're experiencing issues with your Hub 3, this would usually indicate a router issue, so we can investigate this further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM spiao,

The appointment has been booked in for you!

Do pop back up if you require any further assistance.

All the best!