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darialeks
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Replacing HUB

Hi,my Hub  is not working since yesterday evening,I have got the Super Hub 1,which I believe is the oldest one.So no lights displaying,it is On and I have also tried the switch on the rear.

There is no option to order one online,have tried the phone,but could not reach a person.

How can I go about ordering a new hub,as my children  are online learning and I would not want them missing work.Would appreciate any help here,thanks

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Andruser
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Re: Replacing HUB

I've flagged that for the forum staff to pick up - they can probably get one posted out (but you'll need to cope for a few days without).

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
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Re: Replacing HUB

Hi darialeks,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's some issues with your hub, 

 

I've been able to locate your account using your forum details and have arranged for new hub 3 to be sent, this should be with you within 3-5 days.

 

Alex_Rm

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