on 27-10-2023 08:22
Can anyone suggest how to order a new power supply for a Virgin media wifi router? Mine has been damaged and there doesn’t appear to be an online option to order a new one
ta
on 27-10-2023 15:39
Call it in as a fault on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)
FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.
on 30-10-2023 11:55
Hey @Jpal,
Welcome to the Community Forums and thanks for the post.
Sorry to hear your cable had been damaged, have you managed to go about looking into getting this replaced or would you still need our help in doing so?
Joe