Replacement booster/pod

[annabshort1]

Technician has just been, replaced the router and now says the booster needs replacing & to contact Virgin. I have tried to find out to how order a replacement booster/pod via the app - no joy there! And customer services is supposed to be open until 8pm today yet it isn't. Frustrating! How do I get this sorted???

[Reece_MH]

Hi annabshort1 👋

Thanks for posting, and a warm welcome back to the Forums.

I'm sorry to hear you've had some trouble getting in touch - our teams are only open until 6PM on Saturday and Sundays. I've taken a look on our side, and cannot see any issues with the Pod you currently have.

Can you expand on whether you're still facing any issues with your service? If so, what are these issues? We'll do our best to assist you further.

Thanks,  

[jbrennand]

See this for info...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.