Thanks for the reply.
However, there ARE still issues with my setup and I desperately need help fixing the problem.
To clarify - The first issue occurred when the wifi service from my virgin hub 3.0 stopped working. At first it seemed as though the hub was totally unusable but saw a post online describing a similar issue and to try to run the hub in modem mode - to see if that part worked. It did, so I was only able to use (lan) cabled connections to get online. As I use multiple devices, some of which like my work laptop have no RJ45 connection available, for work and entertainment, this mean that I could only connect to the internet via an old desktop PC.
Knowing that virgin would not be able to fix this instantly, I bought a tp-link hub to connect to my home office and start being able to use other essential networked devices. However, the only point at which I can create this setup leaves the main part of my house and living area without wifi, so mobiles/security devices/thermostats/smart TVs etc. are not connected as they were when the virgin hub was working properly.
I've been able to get by as the essential need for broadband is for work, but not having any wifi in the house because of the faulty virgin hub is really frustrating and has been causing issues for months and months.
I need the virgin hub replaced so I can go back to that providing the house with wifi ASAP.
Virgin did acknowledge the problem once and sent a new hub which I was not able to get working. Then an engineer arrived to collect the old hub (assuming i wasn't using it anymore). I explained that the hub was currently connected and that the new one hadn't worked when
I tired to install it. He then requested to take the replacement hub and assured me that another would be sent and that once activated I shouldn't face any more problems. I suspect he was misinformed or intentionally misinforming me as nobody contacted me since and from your message virgi9n clearly think everything is working fine.
Please help. Its been a rough year and I'm not the only peron here who relies on the internet for work etc and being confined to one room to use it is not the service we signed up for.
I look forward to hearing from anyone who can help resolve this and would happily speak on the phone to help get this moving ASAP.
Thanks in advance.
JT