I'm hoping that someone could please give me some pointers on what could be causing my terrible internet connection.
My setup is a SH 3 in modem mode, connected to a Asus Mesh Wifi router.
A few days ago, my internet became really unresponsive, and doing speed tests on a wired ethernet connection would show speeds of 1MB a second download (on a 350MB line). Restarting/rebooting both the SH and wifi router would have no effect. After a few hours, normal internet speeds resumed however now I am getting internet drop outs on a regular basis whether connected to Wifi or Ethernet.
Running a recurring ping would show intermittent time outs on a regular basis, which occurs on multiple devices. Unfortunately this makes VOIP etc really unreliable, so both myself and my partner have had to resort to using 4g whilst we work from home. I also disconnected the Asus wifi router and ran the Virgin router on router mode to rule out any issue with the mesh router, to similar effect.
I spoke to VM and after a number of hours being transferred between different people (and not being called back when the line disconnected ) they've agreed to send out a engineer but they won't be there till Saturday. Having read a number of other customers experiences where the engineer turns up - "fixes it" and then leaves - with the issue reoccurring shortly after, I was hoping to get some insight into what could be causing it so I can at least point them in the right direction.
I've setup a BDM if that helps to narrow down the problem.