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Relocate hub

DDCowell
Joining in

on ‎08-09-2023 11:25

Hi,

I've been told that Virgin can relocate my hub to another room for a fee. If this is true how would I go about arranging that?

Many thanks in advance for any help and advice on the matter.

Darren C

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎08-09-2023 12:18

There will be a charge of £25.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Zach_R
Forum Team
Forum Team

on ‎10-09-2023 13:01

Hi @DDCowell,

Thank you for your post and welcome to our community forums. We're here to help.

We can relocate the router and set up for you for a call out fee of £25 as I can see @Tudor has also advised. Please let us know if you're happy with that charge and happy to proceed and we'll go from there.

Thanks,
 


Zach - Forum Team
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