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Samierdnc
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Relation

on ‎08-02-2023 08:31

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We applied for the new internet, the teams didn't come, they want an account number, we were not given such a number, we can't reach customer service
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Client62
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Re: Relation

on ‎08-02-2023 08:55

Customer service are on 0345 454 1111

Installation dates are often variable.

Be sure not to cancel your existing internet connection until after the Virgin service is live and has proved to be working to your satisfaction.

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newapollo
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Re: Relation

on ‎08-02-2023 12:11

Hi @Samierdnc 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.

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Zoie_P
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Re: Relation

on ‎10-02-2023 14:38

Hi Samierdnc, 

Thank you for your post and welcome to our forums 🙌

I am sorry to hear that you have been having issues with your new services, have you called the number provided by @Samierdnc and @newapollo?

Let us know and we will do our best to assist from here.

Zoie

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