on 20-07-2021 15:08
This is the 3rd day of outage this month for majority of the day in Surbiton. Virgin media reports 100% service status in their reporting to skirt any refund/credit obligations even as people report service outage in downdetector, istheservicedown & other platforms for the same area. Service is available only in the early morning and until 10 AM and is out for the rest of the day until 8 PM! This happened for a number of days last month and then it stopped. I wasted days complaining to their customer service online and going through their tests only to realize that the problem is with their infrastructure and capacity. They have the audacity to charge regular bills as their customer service say they will refund only for 24 hrs outage per day! I'm leaving if this continues like this. Absolutely horrendous service.
on 20-07-2021 15:23
on 22-07-2021 15:29
Hi emailuser_gr,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've been experiencing some issues with the broadband.
I've not been able to locate any details for you in order to check, have you been able to set up a BQM as jbrennand has advised?
Alex_Rm