Like many others it seems from reviewing posts on here I'm experiencing a large volume of short internet drops every day that is really impacting my ability to work from home.
This issue has persisted since I had the service installed 2 months back. I had an engineer out 2 weeks ago who replaced both the inside and outside connection boxes as they were old/had splitters and were adding noise to the line but unfortunately this hasn't improved the situation.
Called VM asking for another engineer appointment however as "our tests show no issue with your line" that is apparently impossible to book in despite my hub network log clearly stating the connection is dropping regularly and all I can do is "wait and see if the problem goes away", seeming as it's persisted for 2 months I doubt it, completely unacceptable response.
I will post my network logs below and also provide the BQM live link which I've had up for the past few weeks. Would hugely appreciate if someone can review and get me an engineer visit booked in.
Bumping moves you back down the list. Please do not bump threads
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I appreciate a 'bump' after only a short amount of time might lead someone to take that approach but I've watched countless other new threads created after mine (including those created only yesterday/today) get picked up so seemed clear to me that mine (which is now a week old with zero response on) had been missed...
Hi dbailey10, thanks for your post - apologies for the delayed response & service issues too.
Checking things from here today everything appears to be OK there are no known issues and all the equipment appears to be functioning fine. Just to confirm - is this impacting wired connections too or does the problem lie with Wi-Fi specifically?