Regular packet loss.. Any ideas??

[Rwilliams100]

Ive been getting regular intervals of packetloss for almost a week now. Ive tried restarts but not fixed anything. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	2.7	38	256 qam	9
2	210750000	2.5	38	256 qam	10
3	218750000	2.4	38	256 qam	11
4	226750000	2.2	38	256 qam	12
5	234750000	2.2	38	256 qam	13
6	242750000	2.2	38	256 qam	14
7	250750000	2.2	38	256 qam	15
8	258750000	2.2	38	256 qam	16
9	266750000	2.2	38	256 qam	17
10	274750000	1.7	38	256 qam	18
11	282750000	1.7	38	256 qam	19
12	290750000	1.7	38	256 qam	20
13	298750000	3.2	38	256 qam	21
14	306750000	3.9	38	256 qam	22
15	314750000	4.3	38	256 qam	23
16	322750000	4	38	256 qam	24
17	330750000	4.3	38	256 qam	25
18	338750000	4	38	256 qam	26
19	346750000	4	38	256 qam	27
20	354750000	3.9	38	256 qam	28
21	362750000	4.1	38	256 qam	29
22	370750000	4	38	256 qam	30
23	378750000	4	38	256 qam	31
24	386750000	3.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	30	0
2	Locked	38.9	24	0
3	Locked	38.9	27	0
4	Locked	38.9	28	0
5	Locked	38.9	31	0
6	Locked	38.9	29	0
7	Locked	38.6	31	0
8	Locked	38.9	44	0
9	Locked	38.9	66	0
10	Locked	38.9	57	0
11	Locked	38.6	34	0
12	Locked	38.9	58	0
13	Locked	38.6	28	0
14	Locked	38.6	15	0
15	Locked	38.9	34	0
16	Locked	38.9	31	0
17	Locked	38.9	36	0
18	Locked	38.9	38	0
19	Locked	38.9	33	0
20	Locked	38.9	44	0
21	Locked	38.9	38	0
22	Locked	38.9	31	13
23	Locked	38.9	32	0
24	Locked	38.9	24	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600130	43	5120	64 qam	1
2	36600000	42.5	5120	64 qam	3
3	23600165	42	5120	16 qam	5
4	30100000	42.3	5120	64 qam	4
5	43099926	42.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	10	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

[Ashleigh_C]

Hi there @Rwilliams100 

Thank you so much for your post and welcome back to the community forums, it's great to have you back.

I am so sorry that you are facing issues with your connection and packet loss, I have taken a look on our side and I can see that there is currently an outage in your area with the estimated fix date of November 23rd at 9.35am. I am so sorry that there is an outage but our team are doing all they can to get this resolved for you as soon as possible. 

Are you able to let us know how things are looking after this time?