Hi VM and Community.
I'm hoping someone here can help with my troubles.
At the beginning of March I signed up to VM after moving into our first home. I qualified for a self instalation broardband kit and from day one I got regular dropouts. An engineer was scheduled and came to take a look on the 18th of March. He was fantastic and confirmed that after several tests that there was infact damage to the cable between my property and the box on my road.
He told me I should see a rectified service between 5 and 14 days. 24 days later and im still having problems.
I have to be honest, I'm just really disappointed. Growing up at my parents property we had Virgin Media since they evolved from NTL and experienced a near flawless service, hence my choice of provider for our new home. But here, I'm signed up for the top connection and I'm not even getting one on a regular basis and have to resort to using my phone.
Does this problem fundamentally lie with Virgin Media or is it more a British Telecom/Open Reach issue?
Any guidance or advice here would be a huge help, I just was to be online when I need it.
Thanks everyone for your time,
Kind Regards
Peter