Good Evening All,
For around 6 months now I've had extremely sporadic disconnects from virgins network.
Gig1, hub4 in modem mode, pfsense (I need vlans so can't use hub mode on hub4).
Some days are worse than others, but I am regularly (read anywhere from once a day to 10 times an hour) getting severe packet loss. Latency goes through the roof. I have used BQM, which logs for a day or so and haven't found any regular trends. I have swapped hardware for the pfsense router to no avail.
See attached the network logs off the hub4. The actual network log cycles the same story for 8+ times today, the same stuff.
I have a up and down tail drop limiter enabled on the pfsense box and that did help a few years ago for bufferbloat, but this now make no difference if it's enabled or disabled.
I wanted to document my perils, hence the post. Can anyone advise what's the best way to proceed here. I fear if I contact customer services by phone i'll have a sense of humour bypass.
Edited to add BQM:https://www.thinkbroadband.com/broadband/monitoring/quality/share/7ad6511badd6c2a9578fce03093da383a5...
Network Log
Time Priority Description
Wed 13/09/2023
18:32:37 6 US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:30:09 3 No Ranging Response received - T3 time-out;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:02:08 6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:02:08 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:01:33 6 US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:01:33 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:00:49 6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Wed 13/09/2023
18:00:49 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;macaddressstuff;CM-QOS=1.1;CM-VER=3.1;
Some further feedback; The hub 5 is working as intended. Credit where due, it's been reliable the last few days.
BQM is clean.
