Update: after posting this it seemed like something was changed remotely by Virgin Media to resolve the issue temporarily, but the issue has returned and is now much worse.
I am now disconnecting multiple times every hour and this is pretty routine. At first it was every hour at around 7 minutes past the hour, then every 33 minutes past the hour and now it's multiple times every hour on a cycle. It's pretty unusable.
Every time I go to Virgin Media's service status check, it says there are no issues in my area.
But after testing my hub, it displays this message instead. I'm still not aware on anything being done to fix this and no updates are provided either.
The BQM is now looking like this too.
Another update, it's gotten much worse with the disconnects every hour and can be seen on the BQM too.. I'm unable to book an engineer either since it says you need to do this via the self service tool but the self service does not allow me to do this. It's becoming incredibly frustrating and making it impossible to work from home. Ready to cancel after all these ongoing problems because we're paying for nothing at this point.
Still disconnecting every hour with nothing done to help. Guess I'll be cancelling my service for another who will actually provide me with working broadband. Thanks Virgin Media!
"These connection issues are usually fixed quickly." It's been months and nothing has been done..
