Thanks for coming back to via private message to confirm your information.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
➡ The technician diagnoses the faults as not being caused by our network/equipment
➡ The technician discovers that the fault or problem relates to your equipment
➡ The technician discovers that the fault or problem relates to any system that we are not responsible for
➡ The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.
In terms of the 2nd WiFi pod, once the engineer visit has been completed, we can look into this for you however for the checks to be run, it's worth popping the pod into the optimal position so we can get true readings.
Lets us know how the appointment goes and we can help further with the pod then.