Regular Internet Dropouts

[H0ll0wm4n]

I’m getting regular internet dropouts, both wired and WIFI connections. It randomly drops several times a day, just for a few minutes, then back up as normal. Very inconvenient when working from home.

Ive had 2 engineer visits and he’s been great to be fair. Upgraded my Hub to a Hub 5, then stripped back all my connections inside and outside the house… 20mins after he left, it dropped again. Numerous resets don’t make a difference.

I’ll look at sorting the thinkbroadband thing so I can get some more data collated. But logging on to my hub I can see loads of T3 timeouts; DBC-REQ mismatches; and DBC-ACK not received (whatever they mean!?)

Any help would be appreciated.

[jbrennand]

Firstly,

check for any “known network faults in your location - Try in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If nothing is being reported on there, from the "router status" page - just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

[H0ll0wm4n]

Thanks for the info John. There’s never been any service issues when I’ve checked at the time, but I’ve not tried the phone number.

I’ll post my router stats when I get home this evening. I have taken screen shots of the network log the last couple of time I’ve had dropouts (attached)

 

 

[H0ll0wm4n]

Me again! Pictures were rejected as I hadn't hidden my MAC address (despite you telling me).

Hub data now pasted below, downstream first:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 4.2 41 QAM 256 9
2 139000000 5.1 41 QAM 256 1
3 147000000 5.1 41 QAM 256 2
4 155000000 5 41 QAM 256 3
5 163000000 4.7 41 QAM 256 4
6 171000000 4.4 41 QAM 256 5
7 179000000 4.2 41 QAM 256 6
8 187000000 4.2 41 QAM 256 7
9 195000000 4.3 41 QAM 256 8
10 211000000 4.3 41 QAM 256 10
11 219000000 4.3 32 QAM 256 11
12 227000000 4.2 38 QAM 256 12
13 235000000 4 41 QAM 256 13
14 243000000 3.9 41 QAM 256 14
15 251000000 3.8 41 QAM 256 15
16 259000000 3.7 41 QAM 256 16
17 267000000 3.7 41 QAM 256 17
18 275000000 3.6 41 QAM 256 18
19 283000000 3.4 41 QAM 256 19
20 291000000 3.3 41 QAM 256 20
21 299000000 3.2 41 QAM 256 21
22 307000000 3.2 41 QAM 256 22
23 315000000 3 41 QAM 256 23
24 323000000 3 40 QAM 256 24
25 331000000 3.1 41 QAM 256 25
26 339000000 3.4 41 QAM 256 26
27 347000000 3.6 41 QAM 256 27
28 355000000 3.6 41 QAM 256 28
29 363000000 3.7 41 QAM 256 29
30 371000000 3.7 41 QAM 256 30
31 379000000 3.9 41 QAM 256 31
Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 2557876 1300765
2 Locked 41 1655850 1593613
3 Locked 41 4080043 5593464
4 Locked 41 4018985 5478413
5 Locked 41 3338806 6629184
6 Locked 41 4207882 6844061
7 Locked 41 4197275 6857384
8 Locked 41 2897513 3815369
9 Locked 41 3306616 3447706
10 Locked 41 3281129 3372151
11 Locked 32 7757984 4272377
12 Locked 38 31888901 10856648
13 Locked 41 4781539 3804769
14 Locked 41 3546520 2736516
15 Locked 41 3896798 3192086
16 Locked 41 3665047 3299528
17 Locked 41 3452174 3200943
18 Locked 41 3563809 2942008
19 Locked 41 3365470 3131217
20 Locked 41 3388205 3142289
21 Locked 41 3320177 3175468
22 Locked 41 3269223 3106577
23 Locked 41 3400600 3190317
24 Locked 40 3002210 3384000
25 Locked 41 3480199 3352673
26 Locked 41 3585505 3254906
27 Locked 41 3686170 3315914
28 Locked 41 3613845 3233152
29 Locked 41 3559604 3126542
30 Locked 41 2653833 2832149
31 Locked 41 2633729 2778556

[H0ll0wm4n]

Upstream data and network log:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 46.3 5120 QAM 64 1
1 43100000 45.5 5120 QAM 64 2
2 36600000 46 5120 QAM 64 3
3 30100000 45.5 5120 QAM 64 4
4 23600000 45.5 5120 QAM 64 5
Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 53 0 0
1 ATDMA 0 53 0 0
2 ATDMA 0 53 0 0
3 ATDMA 0 53 0 0
4 ATDMA 0 53 0 0

Network Log

Time Priority Description
18-09-2023 20:39:55 warning Dynamic Range Window violation
18-09-2023 20:39:55 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:35:10 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:34:52 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:34:41 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:31 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:31 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:28 notice REGISTRATION COMPLETE - Waiting for Operational status
18-09-2023 19:20:22 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:22 warning Dynamic Range Window violation
18-09-2023 19:20:22 warning Dynamic Range Window violation
18-09-2023 19:20:22 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:22 warning Dynamic Range Window violation
18-09-2023 19:20:22 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:22 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:22 warning Dynamic Range Window violation
18-09-2023 19:20:22 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:22 warning Dynamic Range Window violation
18-09-2023 19:20:22 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:17 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:05 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:20:03 notice Honoring MDD; IP provisioning mode = IPv4
18-09-2023 19:19:49 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:43 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:42 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:39 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:31 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:27 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-09-2023 19:19:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Arissa_H]

Hi H0ll0wm4n 👋🏼.

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see you are having issues with your internet dropping out ☹.

Is the connection dropping out on all devices?

Can you please provide a screen shot of what result you get when trying the test? 

Thank you. 

[H0ll0wm4n]

Hi Arissa,

Yes the internet drops on all devices, both wired and WIFI. I’ve had 2 engineer visits who says he can’t find anything abnormal, but has gone out of his way to check everything anyway. First time he gave us the new hub 5. Second visit he stripped back all the connections both inside and outside the house and tightened everything up again. Still keeps dropping.

When I run the test now it’s shows an intermittent signal issue in my area. This has been ongoing for about 4 months now. Some days are worse than others, but when the wife is working from home, it’s incredibly frustrating. I'll also add that service area webpage, app and phone line all say there are no issues in the area.

 

[H0ll0wm4n]

Another few droputs tonight - once whilst playing Xbox, the other just while watching TV. ThinkBroadband BQM now set up so will post that once its had time to collect data.  In the meantime, the latest Hub info below:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 379000000 4.1 41 QAM 256 31
2 139000000 5.2 40 QAM 256 1
3 147000000 5.2 41 QAM 256 2
4 155000000 5 41 QAM 256 3
5 163000000 4.7 41 QAM 256 4
6 171000000 4.5 41 QAM 256 5
7 179000000 4.3 41 QAM 256 6
8 187000000 4.3 41 QAM 256 7
9 195000000 4.4 41 QAM 256 8
10 203000000 4.3 41 QAM 256 9
11 211000000 4.4 41 QAM 256 10
12 219000000 4.4 32 QAM 256 11
13 227000000 4.3 38 QAM 256 12
14 235000000 4.1 41 QAM 256 13
15 243000000 3.9 41 QAM 256 14
16 251000000 3.8 41 QAM 256 15
17 259000000 3.8 41 QAM 256 16
18 267000000 3.8 41 QAM 256 17
19 275000000 3.7 41 QAM 256 18
20 283000000 3.5 41 QAM 256 19
21 291000000 3.4 41 QAM 256 20
22 299000000 3.3 41 QAM 256 21
23 307000000 3.3 41 QAM 256 22
24 315000000 3.1 41 QAM 256 23
25 323000000 3.1 40 QAM 256 24
26 331000000 3.2 40 QAM 256 25
27 339000000 3.5 41 QAM 256 26
28 347000000 3.6 41 QAM 256 27
29 355000000 3.6 41 QAM 256 28
30 363000000 3.7 41 QAM 256 29
31 371000000 3.8 41 QAM 256 30
Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 8093738 1786141
2 Locked 40 10065712 9098089
3 Locked 41 14137722 11608917
4 Locked 41 17326136 10250851
5 Locked 41 18621714 13605400
6 Locked 41 11403002 13857003
7 Locked 41 15323102 10309122
8 Locked 41 15978892 9200385
9 Locked 41 15475174 6265627
10 Locked 41 9075153 5455110
11 Locked 41 37666981 20696563
12 Locked 32 48689676 23854077
13 Locked 38 21225850 8773336
14 Locked 41 14329890 7097962
15 Locked 41 13275363 6400441
16 Locked 41 9630549 5106207
17 Locked 41 10588472 5327445
18 Locked 41 12157739 5407588
19 Locked 41 13249008 5469320
20 Locked 41 11230487 4653230
21 Locked 41 11013691 5295302
22 Locked 41 7985304 4506673
23 Locked 41 10976644 5112718
24 Locked 41 11273820 5624722
25 Locked 40 11539447 5454319
26 Locked 40 11855255 5431815
27 Locked 41 12441285 5937862
28 Locked 41 12760520 6180778
29 Locked 41 12521223 5992797
30 Locked 41 9841191 4841042
31 Locked 41 9644146 4354214

[H0ll0wm4n]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 46.3 5120 QAM 64 1
1 43100000 46.3 5120 QAM 64 2
2 36600000 46 5120 QAM 64 3
3 30100000 45.8 5120 QAM 64 4
4 23600000 45.5 5120 QAM 64 5
Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 64 0 0
1 ATDMA 0 64 0 0
2 ATDMA 0 64 0 0
3 ATDMA 0 64 0 0
4 ATDMA 0 64 0 0

Network Log

Time Priority Description
21-09-2023 21:57:34 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:56:05 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 8 9 10 11 12 13 14 15 17 18 19 20 21 22 23 24 25 27 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:55:48 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 11 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:55:34 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:55:33 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:55:32 warning RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:55:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:53:43 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:52:06 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:51:59 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:51:36 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:51:24 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:51:20 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:51:19 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:51:02 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:56 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:51 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:50 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:47 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:46 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:40 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:39 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:39 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:50:05 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:49:56 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:49:56 warning Dynamic Range Window violation
21-09-2023 21:48:35 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:48:35 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:48:32 notice REGISTRATION COMPLETE - Waiting for Operational status
21-09-2023 21:48:26 warning Dynamic Range Window violation
21-09-2023 21:48:26 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-09-2023 21:48:26 warning Dynamic Range Window violation

[Steven_L]

Sorry to hear that your issues are ongoing at the moment H0ll0wm4n, there has been a network issue identified and we will need to send a technician out to resolve the issues. 

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L