Virgin Media Community

[CertainMusings]

Hi Sofia,

It is, yes. Beyond external connection issues I'm not sure why you might not be able to reach it?

Thanks,
Matthew

[Zach_R]

Hi @CertainMusings,

Apologies for the delayed response here. Is this issue ongoing for you today?

If so, can you confirm if your router is in router mode or in modem mode? If it's the latter then we wouldn't be able to perform full checks on it unfortunately.

Thanks,
 

[CertainMusings]

Hi Zach,

This is ongoing, yes.

The Hub 3.0 is in router mode - I just double-checked to be certain. Again I don't know why there's an issue reaching it? I've been able to perform tests using the Virgin Media website just fine (unfortunately, those tests don't flag any issues, as I mentioned in my original post).

Thanks,

Matthew

[Hayley_S]

Hello @CertainMusings,

It is still showing as offline, I will send you a private message so I can help further.

Look out for a plum envelope at the top right of your screen.

Many thanks,

[Hayley_S]

Hello @CertainMusings,

Thank you for talking to me in private, please do let me know how the engineer visit goes 🙂

Have a lovely day.