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Louietonghk
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Registration to be a vulnerable person

Please let me know how to register and make a flag on my account. 

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spgray
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Message 2 of 7
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Re: Registration to be a vulnerable person

https://www.virginmedia.com/help/accessibility

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My Broadband Ping - spgray

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Louietonghk
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Message 3 of 7
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Re: Registration to be a vulnerable person

Will Virgin Media contact me afterwards as it is difficult to contact VM? 

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John_GS
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Message 4 of 7
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Re: Registration to be a vulnerable person

Hi Louietonghk

 

Thanks for posting and welcome to the community.

 

I'll happily assist with this via PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Louietonghk
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Message 5 of 7
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Re: Registration to be a vulnerable person

Thanks 

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John_GS
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Message 6 of 7
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Re: Registration to be a vulnerable person

Hi @Louietonghk

 

Thanks for joining me on PM

 

Just to confirm the update for the thread, I've flagged the account for you

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Message 7 of 7
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Re: Registration to be a vulnerable person

Hi @Louietonghk

 

Thanks for your message but we need to communicate publicly as we're not an account manager.

 

A 'flagged account' is one where if a technician visit is needed for broadband or home phone (and not construction related), then we'd send an engineer within 4 working hours or a maximum of 48 hours.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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