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Red light

Pellucid05
Joining in

Hi.

I've got the red light on my hub 3.

Tried turning it off 'n' on, still on.

Tried the reset with a pin in the hole, still on.

Doesn't feel any hotter.

Any Ideas would be greatly appreciated.

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

A faulty red LED overheat warning needs a Hub swap. It’s a possible risk. If you wait here a VM Mod will pick this up and discuss. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Jodi_S
Forum Team
Forum Team

Hi Pellucid05,

Thanks for posting on our community forums. We're sorry to hear that you have a permanent red light on your hub. 

We a[appreciate you trying to reset the hub and rebooting, as this sometimes resolves the issue, however in your case with the red light remaining we will need to get an engineer booked and possible change the hub this over for you. 

I will pop you over a private message to take some details and get this arranged for you.

Please click on the envelope at the top of the page to accept the chat.

Kind regards, Jodi. 

Jodi_S
Forum Team
Forum Team

Hi Pellucid05,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Jodi.