Good Afternoon Nicklock,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see the red light is remaining on, on your hub.
I've looked at the stats on the hub, which tells me you need an engineer to visit your property.
I've booked this in for you, and the time and date of the visit can be found in your self-care account and can also be altered if required
Kindest regards,
David_Bn