Virgin Media Community

[Ralucageo]

my vm hub is showing a constant red light instead of the normal white light. I tried to reset it as I've seen other people suggested, but still not working. Although,  my vm hub is hot on the top. Tried to leave it for one hour and then connect it again but still not working.

[Robert_P]

Hello Ralucageo

Sorry to hear of the hub issues and the red light, we appreciate you taking the time to raise this via the forums and welcome to the community.

Please can you try this for me:

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

• Switch the hub back on at the power. The Hub should now operate normally.

Please report back with the result.

Thanks

Rob

[Ralucageo]

It works now, but I left the hub without power for 2 hours to cool down.

[Chris_W1]

Hi Ralucageo, thanks for confirming and welcome back to the forums. 

I am happy to hear that it is working as it should be and do let us know if anything changes?

Chris.