Red light on router

[margaeyre]

HI!

We've had a red light on our router for a few weeks. I've tried turning off the router, but the light turns back to red. The router has always been in the same place, it does not feel hot and it's in a well ventilated space.

Any ideas on how to fix the issue?

thanks!

[jbrennand]

Is it a Hub3?

[margaeyre]

I have no idea...

[jbrennand]

Its printed on the sticker on the base - where the passwords are !

[margaeyre]

Well, that was embarrassing 🙂

Yes, it's a hub 3

[Kath_F]

Hi margaeyre, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light.

I can see that you've already tried turning the hub off and also checked the positioning of it so I'd like to arrange an engineer to come out to check things. I will just need to confirm a few details with you. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi margaeyre, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the appointment goes. 😊

Take care.