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Red light on router

Richrobins81
Joining in

on ‎11-01-2022 18:45

Hub has red light on router (Believe it to be a fire risk from numerous posts).  

I have tried resetting the router (reset button at rear), I have checked all connections and have re-booted numerous times.

My router is in a well ventilated place and is warm to the touch.

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3 REPLIES 3

gary_dexter
Alessandro Volta

on ‎11-01-2022 19:14

Are you running in modem mode?


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Richrobins81
Joining in
In response to gary_dexter

on ‎11-01-2022 19:17

No router mode. It has had a red light on there since Friday.

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Paul_DN
Forum Team
Forum Team
In response to Richrobins81

on ‎12-01-2022 09:19

Hi Richrobins81,

Thank you for reaching out to us in our community and welcome, we are sorry to hear your Router has a Red light showing since Friday, I have been able to locate your account with the details we have for you, there is currently an SNR fault in your area (Signal to Noise Ratio) You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry, and our engineers are working hard to resolve this for you.

The estimated fix time for this is, 18/01/22 @ 12:45.

As the red light on the Router can indicate overheating I will need to invite you into a private chat, so I can either arrange a Technician or a replacement, I will send an invitation shortly, once received please click on the purple envelope to accept?

Regards

Paul.

 

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