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Woko1133
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Red light on router

Hi everyone, 

I've had a red light on my router for a long time now and have called 3 times with this issue as the website shows that this is a over heating light.

All they tell me to do is a pin reset which never works.

I've seen the below link and they got a new hub.

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-0-red-light/td-p/4388223

I work from home and if this goes I will be unable to work, also if this is an overheating light and it catches fire when I'm not in.....

Any advise would be much appreciated

Thanks

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lotharmat
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Re: Red light on router

If the hub is in router mode then the red light means either the hub is overheating or it thinks it is - either way it needs replacing!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Woko1133
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Re: Red light on router

How do I go about this has Ive tried 3 times with no luck? 

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lotharmat
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Re: Red light on router

VM Staff should pick this up.

Or you could phone 150 - use the 'Leaving option'

Tell them that the hub feels hot and has a red light on - Even if it doesn't feel hot - it needs replacing as the sensor is faulty and you wouldn't accept a faulty brake sensor on your car!



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Hub 3 - Modem Mode - TP-Link Archer C7

Gareth_L
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Re: Red light on router

Hi Woko1133

Sorry to read the above and the over heating hub 

I am more than happy to take a look at this for you 

We will need to book an engineer to come out to swap it over 
I will need to send you a private message to pass security to do this
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

Gareth_L
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Re: Red light on router

Hello Woko1133

Just a quick message to see how things are after the visit 

Gareth_L

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