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Red light on router tried reset still on

Richiecbr270966
Joining in

Red light on router tried reset still on

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

Is it a hub3?


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Ashleigh_C
Forum Team
Forum Team

Hi there @Richiecbr270966 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your Hub and I do think it would be best for us to arrange for an engineer to come out and take a look. 

I'll pop you a private message, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Ashleigh_C
Forum Team
Forum Team

Hello @Richiecbr270966 

Thanks so much for your private message and confirming your address, I have now booked you a visit for the red light on the Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment