Red light on hub3

[davidmoore]

Hub has Red light on, its warm but well ventilated. Its been like this for 3 weeks now. I hope i get more joy on here than the phone route

[Adri_G]

Hi, davidmoore.
Thank you for reaching out on our help forums and sorry to hear you haven't had any help when you called to report this issue with the red light on your hub.

We'd love to help, could you please tell us if you've tried to reboot or reset your hub 3 as seen here as well as what happens with the hub light when you do this?

Does the red light come back on or does this resolve your issue?
Please, confirm this and we'll be eager to support you further.

[davidmoore]

Hi both reboot and reset were the same, Red Light Flashes, 2 Green Lights, 1 Green Flashes, Both Green and Red, 1 Green and Red....Back to Red

[Travis_M]

Hi @davidmoore 

Thanks for your response!

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself and we'll look to have this resolved for you.

Regards

[davidmoore]

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