Red light on hub

[cedric]

I have had a different colour light for a while in the lounge and problems with a 2nd box dropping recordings in the back room. Today I now have a red light on the hub and Internet and recordings are dropping off. I have reset the box to no avail.

Can an engineer be arranged through here?

[Adduxi]

If it is a Hub 3 and the red led stays on after a power cycle it should be replaced as that is a faulty overheat warning. 
If you wait here a day or two a VM Mod will pick this up and discuss with you. 

[jbrennand]

What hub model is it?

[Nathan_B]

Hi there @cedric 👋 Welcome back to the forum and thanks for your post 😊

Sorry to see that your having issues with this Hub. Just to confirm, is the Hub overheating at all. Can you please try the following:

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally

If you continue to see the same issue on the Hub, please let us know and we will arrange an engineer to replace this.

Regards

Nathan

[cedric]

Thanks Nathan. There is no overheating but I did as you said and still have the red light. I have checked all connections and rebooted many times to no avail.if you could sort an engineer after the Xmas period.

Thanks

Colin

[Sabrina_B]

Hi @cedric 👋.

Thanks for the update. We need to bring you into a private message to get this arranged for you. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina